Data & Reporting Analyst

Who We Are

ibex. delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery centre model consisting of 35 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, utilities, logistics, and fintech. ibex. leverages its diverse global team of over 31,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience. Via our incessant endeavours, we aim to make you an instrumental part of our growth and continue to provide the opportunities to the people who are just the right ones for them to reduce unemployment to minuscule levels.

What do we believe in:

  • An environment filled with appreciative employees that forms a family under the roof.
  • Everyone works to attain our company goals
  • Personnel ought to be self-driven individuals who are keen to expand their career experiences and would appreciate a team where you can propose and drive changes and take lead as required – we welcome individuals who are accountable and take responsibility.

We are looking for a “Data & Reporting Analyst” who is:

  • Highly skilled in SQL and can query databases to answer ad-hoc business questions as well as provide analytical reports, insights and commentaries on trends, highlight issues, propose remediations etc.
  • You are skilled in Tableau (Designer, Prep) and can build data flows in prep and dashboards that can support business KPI oversight.
  • You have experience working in financial/analytical teams and understand the MI and Analytics required in that space, you are comfortable engaging directly with stakeholders to drive requirements.
  • You have experience building data models and reporting structures, using Python for data pipelines and populating reporting structures.
  • Strong commitment to growth and personal development in the analytics space evidenced by interests in conferences, community etc.

What is great about this role?

  • You'll make a big impact! This position provides ample opportunities of being the change maker you wish to be.
  • With lots of variety in a fast-paced, professional milieu you won’t get bored!
  • You’ll work in a small team and have the tools and autonomy to identify problems and bring ingenious solutions to the table

Key Deliveries to be owned by you once you start here

  • You will be aligned to the operations functional area supporting existing and new dashboard builds.
  • You will support and contribute to our Analytical engineering efforts where feasible around data pipelines and reporting structures.
  • You will support all ad-hoc or business queries aligned to this functional area as well as support the general analytics world as the requirements be.
  • Contribute to the Analytics delivery road-map as required.

What we are looking for in an ideal candidate

  • Intellectually curious and detail-oriented: You’re passionate about asking questions, quickly ramping up, and remaining agile as you receive feedback from business owners
  • Analytical: You’re happy working with numbers and in large sets of data to draw out insight to support and influence operational decision making
  • Meticulous: details, details, details…you thrive when living in the weeds and are constantly scouring for trends and aberrations
  • Ambitious: You’ll go above and beyond to get results (and you’re able to motivate others to do the same!)
  • You’ll get your hands dirty: You're not afraid to jump into confusing messy situations. You love being the go-to person for getting things done.


  • Bachelor's Degree is REQUIRED in Mathematics, Economics, Statistics, Finance or any quantitative background
  • Demonstrated ability to work with numbers and data analysis
  • Strong knowledge of SQL, ability to maintain and design queries, basic knowledge of Database Management
  • Tableau Experience, creating & managing data sources and producing complex insights in a presentable format, knowledge of Tableau Prep.
  • Experience with data engineering tools, data modelling and python skills is a bonus.
  • Outstanding interpersonal and communication skills
Apply Now

ibex Tower, Plot # 5, Block B SMCHS, Adjacent FTC Building, Shahra-e-Faisal, Karachi 75500, Pakistan

Phone +92.111.874.874

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