karachi

Arabic Email & Chat Support Executive

Job Overview:

ibex. is looking for talented Arabic Speakers to be a part of an extraordinary Email & Chat Support Team. Resources shall be responsible for acting as a liaison between our Arabic customer(s) and their respective client and ensuring compliance with processes and policies.

Key Responsibilities:

  • Interact with agents to provide and process information in response to their customer’s inquiries, concerns, and requests about products and/or services.
  • Collaborate and build relationships with agents to strengthen service competitiveness
  • Communicate timely back to agents, track and resolve any issues regarding the service
  • Contribute to a customer development role
  • Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score while ensuring Compliance

Job Specification:

  • O Levels/Matric or above
  • Excellent command of Arabic & English (Written & Verbal)
  • Proficiency with MS Office particularly MS Excel
  • Flexibility & Adaptability
  • Customer-centric attitude
  • Emotional Intelligence and Critical Thinking
  • Self-motivated, assertive, and responsive

Perks & Benefits:

  • Medical Insurance
  • Permanent Employment Status
  • Provident Fund
  • Internal Job Opening in different departments
  • Annual Leaves
  • Leaves Encashment
  • Referral Bonus
Apply Now
karachi

ibex Tower, Plot # 5, Block B SMCHS, Adjacent FTC Building, Shahra-e-Faisal, Karachi 75500, Pakistan

Phone +92.111.874.874

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karachi

Arabic Email & Chat Support Executive

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