lahore

Associate Telecom Engineer

Job Description:

  • Providing level 2/ level 3 support to all operational issues related to Avaya Aura and its integrated platforms.
  • Ensuring problem resolutions and meeting SLAs.
  • Tracking daily tasks and change requests and taking ownership.
  • Performing daily / weekly / monthly system maintenance tasks and minimizing downtimes.
  • Coordinating with other technical teams, client services, carriers and vendors.
  • Ensuring efficient utilization of Telephony switch resources.
  • Completing RCA (root cause analysis) for incidents and outages.
  • Meeting project milestones / deadlines.
  • Review Integration designs with different Routing and Reporting applications
  • Work closely with onshore and team management for new an ongoing programs and platform level changes.
  • Support multiple platforms and expand knowledge as per job requirement.
  • Assisting software development initiatives from telephony perspective.
  • Able to provide support or coordinate with on-duty resource during weekends or after hours.

Job Specification:

  • Fresh to 1 year experience in Avaya ACD/PBX/VoIP systems and its integration with 3rd party platforms (preferred).
  • Knowledge of Telephony solutions or technologies
  • Any additional short courses in Telephony/VoIP is plus
  • Strong English speaking and written skills
  • Able to work in a 24/7 environment with different shifts

Qualification:

  • BS/Master degree in IT or Telecom
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lahore

Plot No. 13, Aitchison Street, 1 KM Thokar Niaz Baig, Raiwind Road, Lahore 54000, Pakistan

Phone +92.111.874.874

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lahore

Associate Telecom Engineer

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Associate Telecom Engineer

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