islamabad

Chat Support Executive - Domestic

Job Overview:

Responsible for acting as a liaison between our customer and the respective client. Provides assistance via Chat and/or Email to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query. Escalate to relevant team internally and/or externally.

Key Responsibilities:

  • Prompt chat & email response to customers
  • Provide real-time support
  • Document each customer’s question or problem as well as the resulting answer or solution
  • Email coordination with customers
  • Escalating to relevant team(s) internally and/or externally

Job Specification:

  • Graduation or above
  • Age limit: 18-33
  • Good communication (verbal & written)
  • Proficiency with MS Office particularly MS Excel
  • Flexibility
  • Customer-centric attitude
  • Adaptability

Perks & Benefits:

  • Medical Insurance
  • Permanent Employment Status
  • Provident Fund & Overtime provided
  • Annual Leaves
  • Leaves Encashment
  • Referral Bonus
  • Internal Job Opening in different departments
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islamabad

Plot # 17, Street # 4, Sector I-10/3, Islamabad, Pakistan

Phone +92.111.874.874

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islamabad

Chat Support Executive - Domestic

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islamabad

Chat Support Executive - Domestic

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