karachi

Mandarin/Cantonese - Email & Chat Support

Job Overview:

ibex. is looking for excellent "Mandarin/Cantonese" Speakers & Writers for our Email and Chat Support team. The person shall be responsible for acting as a liaison between our customer and the respective client. Provides assistance via Chat and/or Email to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query. Escalate to the relevant team internally and/or externally.

Key Responsibilities:

  • Communicating with customers in Mandarin/Cantonese (Written)
  • Handle customer needs and requirements
  • Respond to customer inquiries and resolve
  • Provide real-time support
  • Document each customer’s question or problem as well as the resulting answer or solution
  • Email coordination with customers
  • Escalating to relevant team(s) internally and/or externally

Job Specification:

  • Customer-centric attitude
  • Professional Mandarin/Cantonese Proficiency Level
  • Flexibility, adaptability, and Patience

Qualification:

  • Intermediate or above
  • Mandarin/Cantonese Language Certification

Perks & Benefits:

  • Medical Insurance
  • Permanent Employment Status
  • Provident Fund
  • Internal Job Opening in different departments
  • Annual Leaves
  • Leaves Encashment
  • Referral Bonus
  • Company Pick & Drop
  Apply Now
karachi

ibex Tower, Plot # 5, Block B SMCHS, Adjacent FTC Building, Shahra-e-Faisal, Karachi 75500, Pakistan

Phone +92.111.874.874

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Mandarin/Cantonese - Email & Chat Support

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