lahore

Dialer Strategy Engineer

Job Description

  • Responsible for management of ibex Dialers with focus around Dialer Analytics for entire enterprise
  • Understand program performance requirements/KPIs and carry out in depth analysis of calling lists to identify optimal dialer Strategy/dialing plan to achieve required output
  • Lead development of predictive modeling/forecasting and analytics projects using data mining techniques
  • Process and analyze raw data, forecast conclusions and develop recommendations to drive outputs to meet Client driven KPIs
  • Evaluate business processes & KPIs by utilizing statistical tools to analyze the information and provide recommendations based on these results.
  • Assist the organization in sharing insights from analysis, disseminate results into high level presentation for senior management
  • Identify, coordinate, and drive improvements (both operational and technical)
  • Participating in bridges to coordinate resolution of urgent production/performance impacting issues.
  • To keep documentation and reporting updated in light of new updates and changes

Job Specification

  • 2-3 years of experience in the field
  • Strong interpersonal, verbal and written communication skills with experience/ strong knowledge of business and data analytics.
  • Experience in MSSQL/MYSQL querying and good understanding of data mining and data analysis
  • Proficiency in Microsoft Technologies, especially Microsoft Office, Outlook and Windows with advanced working knowledge of Excel including formulas and pivot tables etc.
  • Team Player with excellent interpersonal, analytical and planning skills with proven abilities in client relationship management & Analytics
  • Hands-on knowledge of data analysis techniques, targeting, segmentation, predictive modeling, business and marketing metrics, customer profiling and other customer classification analyses
  • Understanding and experience in supporting Dialer based programs and understanding of TCPA/FCC compliance will be an added advantage
  • Basic knowledge of SIP based telephony infrastructure would be a plus
  • Flexibility and availability for working any time of day and any day of week (bulk of the work will be during night time) including weekends and federal holidays

Qualification:

  • Bachelors in IT, Mathematics, Finance or Economics
Apply Now
lahore

Plot No. 07, Aitchison Street, 1 KM Thokar Niaz Baig, Raiwind Road, Lahore 54000, Pakistan

Phone +92.111.874.874

Other Jobs
at ibex Pakistan

Let's Talk

Want to learn more about how CLX can help your brand add more customers, keep more customers, and drive new revenue growth? Fill out the form to the right, and we’ll get back to you as soon as we can.

Office Locations

  • Canada
  • Jamaica
  • Nicaragua
  • Pakistan
  • Philippines
  • Senegal
  • United Kingdom
  • United States

Contact form

lahore

Dialer Strategy Engineer

We think you’re awesome for referring someone!

Please Specify.

lahore

Dialer Strategy Engineer

Check Status

Follow the status of your application by entering details in the box below.

OR

USE FORM ON THE LEFT TO CHECK YOUR JOB STATUS

Check Status

Follow the status of your application by entering details in the box below.