Email & Chat Support Executive - Domestic - ibex.
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Email & Chat Support Executive - Domestic

Job Overview:

Responsible for acting as a liaison between our customer and the respective client. Provides assistance via Chat and/or Email to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query. Escalate to relevant team internally and/or externally.

Key Responsibilities:

  • Prompt chat & email response to customers
  • Provide real-time support
  • Document each customer’s question or problem as well as the resulting answer or solution
  • Email coordination with customers
  • Escalating to relevant team(s) internally and/or externally

Job Specification:

  • Graduation or above
  • Good communication (verbal & written)
  • Proficiency with MS Office particularly MS Excel
  • Flexibility
  • Customer-centric attitude
  • Adaptability

Perks & Benefits

Medical Insurance

Permanent Employment Status

Provident Fund

Internal Job Opportunities

Annual Leaves

Leaves Encashment

Referral Bonus

Company Pick & Drop

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  • 30

    Number of Vacancies

  • 08

    Working Hours

  • Lahore, Karachi, Islamabad

    Location

  • Rotational

    Job Shift

Office Locations

Plot No. 03, Aitchison Street, 1 KM Thokar Niaz Baig, Raiwind Road, Lahore 54000, Pakistan
Phone 042 111 874 874
ibex Tower, Plot # 5, Block B SMCHS, Adjacent FTC Building, Shahra-e-Faisal, Karachi 75500, Pakistan
Phone 021 111 874 874
Plot # 17, Street # 4, Sector I-10/3, Islamabad, Pakistan
Phone 051 111 874 874

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