islamabad

Lead Supervisor

Job Overview:

This person will be responsible for the development, coordination, and management of campaigns and customer relationship function among the client and their customers by meeting higher standards of performance and quality KPIs set by the mutual agreement of the company and client  This person should have strong management skills, proven ability to deliver quality service on schedule, the ability to "see the big picture", and the energy, motivation, and communication skills to play a future manager role in a dynamic, growing technology-based company.

Key Responsibilities:

  • To assist in the implementation and maintenance of the highest level of quality systems within the call center.
  • To be able to handle employee concerns and provide conflict resolution. To address all employees’ grievances to respective departments.
  • To supervise the regular monitoring and evaluation of the performance of each team with respect to the quality matrix
  • Striving for continual improvement of the customer service quality systems and the processes by which they are developed.
  • Provide the leadership required for the successful completion of projects assigned to the Customer services (call center) team, striving for continual improvement of the Customer relationship management.
  • Liaise with all departments to have a good understanding of products, procedures, and processes to enable us to assist the team and the customers with queries

Job Specification:

  • Analytical Skills
  • Good communication
  • Excellent management and leadership skills
  • Coaching Skills
  • At least 3 years experience as a supervisor

Perks & Benefits:

  • Performance Incentive
  • OPD
  • Provident Fund
  Apply Now
islamabad

Plot # 17, Street # 4, Sector I-10/3, Islamabad, Pakistan

Phone +92.111.874.874

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at ibex Pakistan

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islamabad

Lead Supervisor

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islamabad

Lead Supervisor

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