islamabad

Lead Supervisor

Job Overview:

ibex. Pakistan is looking for a "Lead Supervisor" who shall be responsible for developing, coordinating and managing campaigns and customer relationship functions among the client and their respective customers by meeting higher performance and quality KPIs set by the mutual agreement of the company and client. This person should have strong management skills, a proven ability to deliver quality service on schedule, the ability to "see the big picture", and the energy, motivation and communication skills to play a future manager role in a dynamic, growing technology-based company.

Job Description:

  • To assist in implementing and maintaining the highest quality systems within the call center
  • To be able to handle employee concerns and provide conflict resolution
  • To address all employees’ grievances to respective departments
  • To supervise the regular monitoring and evaluation of every team's performance with respect to the quality matrix
  • Striving for continual improvement of the customer service quality systems and the processes by which they are developed
  • Provide the leadership required for successfully completing projects assigned to the Customer services (call centre) team,
  • Striving for continual improvement of Customer relationship management
  • Liaise with all departments to have a good understanding of products, procedures and processes to enable us to assist the team and the customers with queries

Job Specifications:

  • Analytical Skills
  • Good communication
  • Excellent management and leadership skills
  • Coaching Skills
  • At least 3 years of experience as a supervisor

Perks & Benefits:

  • Performance Incentive
  • OPD
  • Provident Fund
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islamabad

Plot # 17, Street # 4, Sector I-10/3, Islamabad, Pakistan

Phone +92.111.874.874

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islamabad

Lead Supervisor

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