islamabad

Manager Operations

Job Overview:

The responsibility of the Operations Manager is to plan, direct and coordinate all organization’s operations with continuous communication to ensure deadlines are met. She/he will responsible for improving performance, productivity, efficiency, and profitability through the implementation of effective methods and strategies, and maintains a high-quality standard of product production and delivery. Serve as a company representative on regulatory issues. Enhance the operational procedure, systems, and principles in the areas of information flow and management, business processes, enhanced management reporting, and look for opportunities to expand systems. Carry out supervisory responsibilities in accordance with the company’s policies and applicable laws.

Key Responsibilities:

  • Ensure and maintain a proper discipline and work environment relating to the company’s conduct of business conduct
  • Strong Client Coordination
  • Forecasting, planning, and overseeing the timely and accurate implementation of contact center management strategies to ensure achievement of overall business goals through sustained target achievement of all clients and internal KPI’s
  • Planning and implementing motivational activities while keeping budget constraints in view
  • Should be able to align business and people strategy
  • Provide the leadership required for the successful completion of projects assigned to the Consumer services team
  • Implement policies and procedures relating to appropriate Call Center quality control systems
  • Keeping vigilance on a day to day operations activities and ensuring timely dispensation of all deliverables through designated Floor Management
  • Developing incentive plans and monitor progress against the plans
  • Ensuring timely actions and closure of all OPS, Support, and client red flags.
  • Maintaining seamless communication with the client on all OPS and support matters and ensuring timely closure of all deliverables
  • Representing program within and outside Organization on different forums if required

Job Specification: 

  • Preferably graduate in any discipline
  • BPO experience
  • Strong leadership and organizational skills
  • Strong presentation skills
  • Strong communication & analytical Skills
  • Teamwork, discipline, and time management
  • Strong problem-solving skills

Perks & Benefits: 

  • Medical Insurance & OPD
  • Provident Fund
  • Leave Encashment
  • Annual leaves
  • On job training
  • Two days off in a week
  • Ergonomic furniture and infrastructure
  • Referral Rewards
  • Annual Increment
  • Conveyance facility
  • Loan facility
  • Employee Appreciation programs
Apply Now
islamabad

Plot # 17, Street # 4, Sector I-10/3, Islamabad, Pakistan

Phone +92.111.874.874

Other Jobs
at ibex Pakistan

Let's Talk

Want to learn more about how CLX can help your brand add more customers, keep more customers, and drive new revenue growth? Fill out the form to the right, and we’ll get back to you as soon as we can.

Office Locations

  • Canada
  • Jamaica
  • Nicaragua
  • Pakistan
  • Philippines
  • Senegal
  • United Kingdom
  • United States

Contact form

islamabad

Manager Operations

We think you’re awesome for referring someone!

Please Specify.

islamabad

Manager Operations

Check Status

Follow the status of your application by entering details in the box below.

OR

USE FORM ON THE LEFT TO CHECK YOUR JOB STATUS

Check Status

Follow the status of your application by entering details in the box below.