lahore

Operations Supervisor - Domestic

Job Description

    • Handling employee concerns and provide conflict resolution.
    • Ensuring highest level of quality customer care is delivered as per set benchmarks.
    • Client Coordination.
    • Provide Trending Reports.
    • Calibration Facilitation.
    • Calls Listening Sessions.
    • Auditing of transactions performed by OPS team.
    • Monitor & score strategic yet random customer transactions.
    • Participate in calibration.
    • Call Listening Session.
    • Reporting & Analysis.
    • To have knowledge regarding efficient usage of software for data entry and/or searching.
    • Identify and foresee problems in the existing operations system and come up with solutions and improvements in it.
    • Improve and facilitate team work and coordination through effective communication within the team.
    • Take escalation calls when needed and promote exceptional customer service by providing first hand resolution.
    • Knowledge of the processes outlined for:
      • Case Handling
      • Call backs
      • Escalations
      • Forwarding
      • Reporting / Data Logging

 Job Specification

  • Excellent communication skills in English/Urdu language (Both Verbal & Written).
  • Effective listening skills.
  • Command over MS Office (especially Excel & Powerpoint).

Qualification

  • Graduation or above
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lahore

Plot No. 07, Aitchison Street, 1 KM Thokar Niaz Baig, Raiwind Road, Lahore 54000, Pakistan

Phone +92.111.874.874

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lahore

Operations Supervisor - Domestic

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lahore

Operations Supervisor - Domestic

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