lahore

Reporting Executive

Job Description:

  • Gathering and Analyzing data in support of business cases, proposed projects and business requirements
  • Must be able to work independently in a time critical environment and as a part of team on special and ongoing projects
  • Provide business intelligence/reporting that assists the team in generating optimal performance
  • Identifying gaps in information, processes and agents training
  • Provide insight into the correlation between evaluation criteria and quality results to recommend changes necessary for continued agents development
  • Manage monitoring database, including reporting on trends, agents, teams, centers as it relates to quality monitoring both voice and non-voice interaction
  • Statistical Data Analysis, Trend Derivations, Root Cause & Comparative Data Analysis

Job Specification:

  • Command over MS Office/ specifically Excel is mandatory
  • Excellent Communication and Interpersonal Skills
  • Good Analytical and Strategical Skills
  • Excellent time management and organizational skills

Qualification:

  • Graduate (Preferably majors in Stats)
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lahore

Plot No. 07, Aitchison Street, 1 KM Thokar Niaz Baig, Raiwind Road, Lahore 54000, Pakistan

Phone +92.111.874.874

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lahore

Reporting Executive

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lahore

Reporting Executive

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