karachi

Reporting Executive

Job Overview: 

To assure Business Standards at all times, the prime objective of a Reporting Executive is to analyze performance and business-related functions and provide insights findings to improve them. To ensure that the business is performing as per the requirements put forth by the client.

Key Responsibilities: 

  • Gathering and Analyzing data in support of business cases, proposed projects, and business requirements
  • Must be able to work independently in a time-critical environment and as a part of a team on special and ongoing projects
  • Provide business intelligence/reporting that assists the team in generating optimal performance
  • Identifying gaps in information, processes, and agents training
  • Provide insight into the correlation between evaluation criteria and quality results to recommend changes necessary for continued agents development
  • Manage monitoring database, including reporting on trends, agents, teams, centers as it relates to quality monitoring both voice and non-voice interaction

Job Specification: 

  • Good email writing skills
  • Strong Analytical skills
  • Interpersonal skill
  • Knowledge of Power-Bi
  • MS Office especially Excel and PowerPoint
  • Excellent written and verbal communication skills

Perks & Benefits: 

  •  Medical Insurance
  • OPD
  • Permanent Employment Status
  • Provident Fund
  • Sick, Causal & Annual Leaves,
  • Leaves Encashment
Apply Now
karachi

ibex Tower, Plot # 5, Block B SMCHS, Adjacent FTC Building, Shahra-e-Faisal, Karachi 75500, Pakistan

Phone +92.111.874.874

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Reporting Executive

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