islamabad, karachi, lahore

Senior System Administrator

Job Overview

IBEX is looking for a Sr. System Admin, with strong Server, Network and Storage skills, to join our Global Server Operations team. The candidate in this position will take a supporting role for highly available and highly scalable solutions that help empower IBEX facilities to fulfill thousands of users globally!

Job Description

The ideal candidate for this job should have an extensive IT knowledge, with previous experience as an Sr. System Admin or System Admin at minimum, Administrating, maintaining and developing solutions in a large-scale environment.

Job Specifications

Specific duties to be performed:
  • Infrastructure Deployment, Support, System Tuning and continuous enhancements, Security and Audit Compliance, Deep knowledge of Windows system, Monitoring both On-Prem and Public Cloud
  • Working knowledge of ADFS, SSO, Exchange, Storage (SAN), Office365 and Public Cloud (Azure or AWS) Implement production changes during defined maintenance windows and support on call rotation; Serve as a point of escalation within the team for production support issues
  • Direct hands-on experience leading the design, development and hands-on technology infrastructure, compute, storage, and virtualization experience
  • Good understanding of IT compliance (eg. security, privacy, PCI, SOX, ISO 27001 etc.)
  • Strong track record of planning, designing and implementing AD, ADFS, Exchange, SAN and Office365 environments
  • Develop, implement, and test data backup and recovery, and disaster recovery procedures Deep Understanding of Virtualization platforms (VMWare is a must)
  • Must be able to work in shifts in 24x7 environment.
  • Ensure that the Service Level Agreements (SLA), policies and procedures are always adhered to
  • Responsible for handling day-to-day work, including but not limited to Service Requests, Incident Requests, RCAs etc.
  • Configure, Manage and Support servers and Core Services/Apps like Microsoft Windows Server 2012, 2016 and 2019, VMware ESXi, Active Directory, Group Policy
  • Take the lead in maintaining the servers and desktop infrastructure across datacenters and remote sites to ensure that users can easily access mission-critical applications
  • Troubleshoots issues at both the servers and PCs level
  • Provide support to customers/teams remotely and over the phone Develop Operational Policies and Procedures Provides input to strategic decisions that affect the functional area of responsibility
  • Ensure that the Service Level Agreements (SLA) are adhered to at all times
  • Provide coordination and be an escalation point for the local technical and project teams
  • Manage issues escalated from service desk, ensuring all activities do not cause Service Level Agreements (SLA) violation
  • Support all parts of the infrastructure with a focus on Problem Management of Applications including Core Platforms (Server 2012 R2/2016/VMware ESXi), MS Exchange, Backup solutions, DNS/DHCP/Group Policy Ability to troubleshoot hardware and software issues on servers and other related devices and diagnose the cause of problems of incidents escalated from other teams and investigate where possible and provide suitable solutions
  • Responsible for handling day-to-day work, including but not limited to Service Requests, Incident Requests, RCAs etc.
  • Monitor and make recommendations regarding the performance of servers within the environment
  • Analyze, detect, identify and correct technical problems and deficiencies
  • Perform detailed analysis on server/system failures or review analysis performed by other teams
  • Administration of exchange 2010 and Exchange 2013 servers including Exchange Shell, Windows PowerShell scripting ADFS & Single sign on implementation and troubleshooting
  • Bachelors in Computer Sciences
  • 5+ years of experience
  • MCSE/MCITP/MCSA Certification
  • Virtualization - VMware ESXi 6.x VCP Certification Knowledge of Antivirus / EDR solutions (Trend Micro etc.)
  • Knowledge of various versions of MS Exchange 2010/2013/2016
  • Knowledge of Active Directory Federation Service (ADFS)
  • Knowledge of Citrix NetScaler Load Balancer/ Hardware Load Balancer
  • Knowledge of Barracuda Email Security Gateway
  • Knowledge of Azure AD, Express Route and O365
  • Knowledge of Amazon Route53, Direct Connect, S2, S3 and Glacier
  • Knowledge of MDM & DLP solutions Backup Solutions (Veeam Backup and Replication)
  • Excellent troubleshooting and problem-solving skills Excellent verbal, writing and presentation skills
  • Attention to detail, ability to multi-task and team player
  • Interpersonal and communication skills when dealing with clients
  • Time management to meet deadlines
  • Should be able to work in split shifts
  • Familiar with the IaaS public clouds (Azure or preferable AWS)
  • Understand Infrastructure and security services like Load Balancing, Firewall, TLS encryption etc.
  • Understand component placement for a traditional 3 tier application
  • Proficiency in production troubleshooting, including distributed systems

Perks & Benefits

  • Bi-Annual Bonus
  • Annual Increment
  • Internet Device
  • Medical Insurance
  • OPD (for complete family)
  • Provident Fund
  • Group Life Insurance
  • Annual Leaves/ Casual Leaves
  • EOBI
Apply Now
islamabad karachi lahore

ibex Tower, Plot # 5, Block B SMCHS, Adjacent FTC Building, Shahra-e-Faisal, Karachi 75500, Pakistan

Phone +92.111.874.874

Plot No. 07, Aitchison Street, 1 KM Thokar Niaz Baig, Raiwind Road, Lahore 54000, Pakistan

Phone +92.111.874.874

Plot # 17, Street # 4, Sector I-10/3, Islamabad, Pakistan

Phone +92.111.874.874

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Senior System Administrator

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