karachi

Senior Telecom Engineer

Job Description:

  • Providing level 2/ level 3 support to all operational issues related to Avaya Aura and its integrated platforms.
  • Acting as POC for daily telephony issues and concerns.
  • Ensuring problem resolutions and meeting SLAs.
  • Tracking daily tasks and change requests and taking ownership.
  • Performing daily / weekly / monthly system maintenance tasks and minimizing downtimes.
  • Providing guidance to other team members for technical issues.
  • Coordinating with other technical teams, client services, carriers and vendors.
  • Ensuring efficient utilization of Telephony switch resources.
  • Completing RCA (root cause analysis) for incidents and outages.
  • Preparing and maintaining accurate system and client documentation.
  • Highlighting production risks and steps needed to take care to keep up with uptime.
  • Able to plan tasks on a certain project based on the telephony scope.
  • Highlighting risks in performing those tasks for better planning.
  • Reporting and flagging Project impacts to stakeholders.
  • Representing team in enterprise projects as Telephony SME.
  • Managing internal team projects as per assignment.
  • Meeting project milestones / deadlines.
  • Providing daily / weekly status reports for on-going projects.
  • Review Integration designs with different Routing and Reporting applications
  • Work closely with onshore and team management for new an ongoing programs and platform level changes.

Job Specification:

  • Minimum 4-7 year experience in Managing and Implementing Avaya ACD/PBX/VoIP systems and its integration with 3rd party platforms (Must).
  • Minimum 4-7 years’ experience on Avaya Aura CM, AES, Session Manager, ASBC, Messaging, ACCCM, EMC. ACD/Telephony/VoIP field (Must).
  • Knowledge and Hands-on in Implementing/Supporting Avaya Voice Platform in multi-site and multi-tenant environment.
  • Extensive working experience of DR Solutions within Avaya Platform.
  • Minimum 2-4 years supervisor / team lead experience to manage resources in shift efficiently.
  • Minimum 2-4 years’ experience in Telephony Projects planning and scoping to develop a design.
  • Concept knowledge and understanding of Project Management.
  • Strong English speaking and written skills
  • Ability to understand telephony terminologies.

Qualification:

  • BS/Master degree in IT or Telecom.
  • Certification or Training in Avaya (preferred)
  Apply Now
karachi

24th floor, Sky Tower West Wing, Dolmen, HC-3, Block 4, Marine drive, Clifton, Karachi-75600.

Phone +92.111.874.874

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