lahore, karachi

Senior Telecom Engineer

Job Overview: 

Resource will be responsible for the minute-to-minute management of Avaya PBX / ACD and its integrated platforms for the entire enterprise.

Key Responsibilities:

Leading Telephony Operations
  • Providing level 2/ level 3 support to all operational issues related to Avaya Infrastructure and its integrated platforms.
  • Acting as Senior POC for daily telephony issues and concerns.
  • Ensuring problem resolutions and meeting SLAs.
  • Reviewing and performing telephony changes during shift.
  • Tracking daily tasks and change requests and taking ownership.
  • Performing daily / weekly / monthly system maintenance tasks and minimizing downtimes.
  • Providing guidance to other team members for technical issues.
  • Ensuring Smooth Coordinating with other technical teams, client services, carriers and vendors.
  • Ensuring efficient utilization of Telephony switch resources.
  • Completing RCA (root cause analysis) for incidents and outages.
  • Providing recommendations for continuous system improvement.
  • Preparing and maintaining accurate system and client documentation.
  • Highlighting production risks and steps needed to take care to keep up with uptime.
  • Recommend proactively Solutions on complex scenarios and project requirements.
  • Able to build, design an architecture and plan implementation based on capacity analysis, budget and timelines.
  • Supporting Telephony Projects o Fulfilling relevant project roles as per assignments.
  • Able to plan tasks on a certain project based on the telephony scope.
  • Highlighting risks in performing those tasks for better planning.
  • Reporting and flagging Project impacts to stakeholders.
  • Representing team in enterprise projects as Telephony SME.
  • Managing internal team projects as per assignment.
  • Meeting project milestones / deadlines. o Providing daily / weekly status reports for on-going projects.
Other duties
  • Review Integration designs with different Routing and Reporting applications
  • Work closely with onshore and team management for new an ongoing programs and platform level changes.
  • Support multiple platforms and expand knowledge as per job requirement.
  • Training new resources and transferring knowledge is Must.
  • Assisting software development initiatives from telephony perspective.
  • Able to provide support or coordinate with on-duty resource during weekends or afterhours.

Job Specification:

  • Engineering graduate or BS/Master degree in IT or Telecom.
  • Certification or Trainings in Avaya (preferred)
  • Additional courses in Telephony / VoIP (Plus)
  • Must have Experience on Avaya Products like Avaya Experience portal, Session border controllers, Oceana Solutions, Elite Multi-channel Solution, Avaya Media Servers, Spaces and Avaya Cloud CPaaS.
  • Any Advance Experience on any other vendors like Avaya, Genesys, Cisco, Five9, AWS Connect and Twilio is nice to have.
  • Minimum 4-7 year experience in Managing and Implementing Avaya ACD/PBX/VoIP systems and its integration with 3rd party platforms (Must).
  • Minimum 4-7 years’ experience on Avaya Aura CM, AES, Session Manager, ASBC, Messaging, ACCCM, EMC. ACD/Telephony/VoIP field in a geo redundant infrastructure (Must).
  • Knowledge and Hands-on in Implementing/Supporting Avaya Voice Platform in multisite and multi-tenant environment.
  • Extensive working experience of DR Solutions within Avaya Platform.
  • Minimum 2-4 years supervisor / team lead experience to manage resources in shift efficiently.
  • Minimum 2-4 years’ experience in Telephony Projects planning and scoping to develop a design based on PMP principles.
  • Concept knowledge and understanding of Project Management.

Perks & Benefits:

  • Medical Insurance
  • Provident Fund
  • Group Life Insurance
  • Annual Leaves
  • Bi-Annual Bonus
  • Annual Increments
  • EOBI
  Apply Now
lahore karachi

Plot No. 13, Aitchison Street, 1 KM Thokar Niaz Baig, Raiwind Road, Lahore 54000, Pakistan

Phone +92.111.874.874

24th floor, Sky Tower West Wing, Dolmen, HC-3, Block 4, Marine drive, Clifton, Karachi-75600.

Phone +92.111.874.874

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