Job Overview

Job Description

• Interact with candidates to provide and process information in response to their customer’s inquiries, concerns and requests about products and/or services
• Collaborate and build relationships with candidates to strengthen service competitiveness
• Communicate timely back to candidates, track and resolve any issues regarding the service
• Contribute to a customer development role
• Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score while ensuring Compliance

Job Specification

• O Levels/Matric or above
• Excellent command over English & Spanish language
• Proficiency with MS Office particularly MS Excel
• Flexibility & Adaptability
• Customer-centric attitude
• Emotional Intelligence and Critical Thinking
• Self-motivated, assertive, and responsive

Perks & Benefits