Responsible for acting as a liaison between our Spanish customer(s) and the respective client. Ensure compliance of process and policies.
Job Description
Interact with candidates to provide and process information in response to their customer’s inquiries, concerns and requests about products and/or services
Collaborate and build relationships with candidates to strengthen service competitiveness
Communicate timely back to candidates, track and resolve any issues regarding the service
Contribute to a customer development role
Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score while ensuring Compliance
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