Job Overview
The Technical Support Specialist within the Operations department will provide solutions to technical problems and claim resolution to customers by performing a diagnosis of the issue while guiding customers through the claim filing process that gives them a resolution via phone call. The Support will also be assisting customers with other queries/concerns and providing an accurate resolution as per the defined processes. We are looking for people who have a flare in dealing with international customers, but above that, we care more about personality, passion, and work ethic.
Job Description
- Provide assistance to customers with the claim filing process, including approving and denying claims via phone call
- Maintain the highest level of service through dealing with customers in a friendly, efficient, and an attentive manner
- Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
- Maintain swift responses to customers through phone call
- Perform successful troubleshoot on customers’ products and provide accurate and efficient resolutions
- Explain to customers the complex technical concepts in a simple and easy-to-understand manner to provide troubleshooting help, which will assist them in following your guidance to resolve a technical issue
- Stay up to date by researching similar product symptoms to provide accurate solutions
- Ensure compliance with all company policies, procedures, and practices
Job Specifications
- A Levels/Intermediate or above
- Excellent English Written and Verbal Communication with IT background
- American or neutral accent
- Proficiency with MS Office (Particularly MS Excel and MS Word)
