karachi

Telecom Analyst

Job Overview

Ibex is looking for a Telecom Analyst who will be able to maintain day-to-day Telecom operations, which invite every type of support required to troubleshoot faults, outages, downtimes, or any other kind of service interruption (and associated risks and impacts) from the enterprise Telecom business partners, carriers and service providers

Job Description

  • To participate in the fast-track diagnosis of the complaint/fault, and to independently route precise, complete information to the relevant carrier/vendor for first-level ticketing and bringing in required support or feedback to the user platform/business
  • To follow up with all the stakeholders on open tickets, while duly recording all the updates and activities
  • To ensure receipt of appropriate PIR's, and RCA/RFO documents from the carriers/service providers, as per the inked SLA and agreed time-frame
  • To monitor the SLA commitment statistics of all the service providers/carriers and keep the management posted through periodical downtime reports
  • To prepare weekly, monthly and quarterly reports as well as presentations (on a quarterly and annual basis), which may contribute toward carriers’ service level analysis and network quality review
  • To document ongoing projects and track their progress using tools like MS-Project, Smartsheet, etc.
  • To pursue the step-by-step trouble-ticketing process under the supervision and guidance of the immediate supervisor

Job Specifications

  • 2 years of experience minimum required in the relative field
  • Bachelor’s Degree in (Telecom/Computer Systems/Computer Science) or equivalent degree in Telecom Management/ Network Management / IT Business Management
  • Should be able to maintain day-to-day Telecom operations, which invite every type of support required to troubleshoot faults, outages, downtimes, or any other kind of service interruption (and associated risks and impacts) from the enterprise Telecom business partners, carriers and service providers
  • To maintain a close liaison and strong relationship with carriers, from a day-to-day operations perspective, monitor their service parameters using well-defined templates, and keep an updated record of carrier-related incidents leading to service improvement plans

Perks & Benefits

  • Bi-Annual Bonus
  • Annual Increments
  • Medical Insurance
  • OPD (for complete family)
  • Provident Fund
  • Group Life Insurance
  • Annual Leaves
  • EOBI
  Apply Now
karachi

24th floor, Sky Tower West Wing, Dolmen, HC-3, Block 4, Marine drive, Clifton, Karachi-75600.

Phone +92.111.874.874

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karachi

Telecom Analyst

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Telecom Analyst

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