lahore

Training & Development Executive

Job Overview: 

The T&D Executive role is mainly to implement the right processes and practices across the organization. Managing the delivery, development, evolution, and effectiveness of the New Hire Training program, Ensure that all relevant internal and external processes are completed, and all requirements for the new hires to start taking live calls are fulfilled, including Assigning on headsets; Assigning of skills (coordinated with WFM); PCI credentials need to be established, documented and shared with the PCI compliance coordinator.

Key Responsibilities: 

  • Deliver Product Knowledge as outlined by the client.
  • Deliver system Knowledge.
  • Deliver Process Knowledge, both internal and external.
  • Ensure trainees are provided with all tools/materials to successfully navigate the training process, including Stationary; Parking Permits; Temporary Employee Cards; Printed Training content.
  • Conduct assessment and evaluation of new hires through Quizzes (all quizzes will be created and shared with Manager T&D or On-Boarding Performance coordinator); Mock Calls (conducted by ops team); Live call assessment
  • Collect and compile feedback from the new hires on the training process.
  • Update attendance and attrition details with all relevant stakeholders on a daily basis.
  • Manage employee behavior and performance profile and share with future teams (A-Bay)
  • Conduct language assessment and share results with the Recruitment team on the first day of training.
  • Liaison with the HR and Compliance team to have orientation conducted within the initial 3 days of training.

Job Specification: 

  • Good email writing skills
  • Strong leadership and organizational skills
  • Interpersonal skill
  • MS Office especially Excel and PowerPoint
  • Excellent written and verbal communication skills
  • Good Spoken English skill
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lahore

Plot No. 07, Aitchison Street, 1 KM Thokar Niaz Baig, Raiwind Road, Lahore 54000, Pakistan

Phone +92.111.874.874

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lahore

Training & Development Executive

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Training & Development Executive

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