islamabad

WAH – International Customer Support

Job Overview:

Work at Home International Customer Support Specialist responsible for acting as a liaison between our customer and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.

Key Responsibilities:

  • Interact with customers to provide and process information in response to inquiries, concerns and requests about products and/or services.
  • Collaborate and build relationships with customers to strengthen service competitiveness
  • Communicate timely back to customers, track and resolve any issues regarding the service
  • Contribute to customer development role
  • Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score

Job Specification:

  • O Levels/Matric or above
  • Age limit: 18-40
  • Excellent command over English, with good American or Neutral accent
  • Excellent communication (Listening, Speaking & Writing)
  • Proficiency with MS Office particularly MS Excel
  • Flexibility & Adaptability
  • Customer-centric attitude
  • Emotional Intelligence and Critical Thinking
  • Self-motivated, assertive and responsive

Other Requirements:

  • A laptop/PC (Core i5 any latest generation with Minimum 8GB or 16GB RAM) and a headset.
  • High speed internet with backup.
  • Power Backup
  • A noise free working space
  • comfy Workspace.
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islamabad

Plot # 17, Street # 4, Sector I-10/3, Islamabad, Pakistan

Phone +92.111.874.874

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at ibex Pakistan

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  • Canada
  • Jamaica
  • Nicaragua
  • Pakistan
  • Philippines
  • Senegal
  • United Kingdom
  • United States

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islamabad

WAH – International Customer Support

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islamabad

WAH – International Customer Support

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