Blogs

There is nothing a woman cannot achieve!

2022 was off to a great start, but the best thing we achieved this year was getting a gold medal...wait. If you think that is the news we are most excited about, then NO. Cricket runs in our blood. Sports are the topic at every dining table. It is a...

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Blogs

Give the people what they want...

Jun 2022

Who Comes First!

You have heard more than enough about engagement, empowerment, teamwork, and all the good things that come with it. How many times have you heard about the hardships, the struggles,...

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Jun 2022

What it's like to work...

The journey begins!   I have always been fascinated with commercial jets. Ever since I was a young boy, I have imagined being at the controls of an aircraft. Back in December...

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May 2022

The Journey of ibex. Learning...

It’s been 6-successful years since the launch of the ILA - ibex. Learning Academy. The idea that started with a small batch of 15 people in Karachi has now impacted...

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May 2022

Meet Yahya, A 10-Years Old...

My name is Yahya Aziz, and I’m from Lahore. My father, Omar Aziz, has been working with ibex. for the past 14 years. He’s a diehard fan of traveling, hiking,...

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May 2022

Up, Close, and Personal with...

How many times do we really get to know our Senior Management? ibexians work with them every day, they know them in and out, but it's time for the world...

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May 2022

Night Shifts & ibex.

It never occurred to me that attending a volunteering opportunity at my university would re-direct and transform my professional journey in ways I had never imagined. Back in October 2021,...

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Apr 2022

The Women-Savvy Future

We can never underestimate the power of a woman because it is SHE who can bring life to the earth and have the strength to change the destiny. We all have...

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Apr 2022

Guide to landing a job...

Heard a lot about our interviews, and wondering what we have in store for you? We understand that job interviews can be daunting, but they don't have to be if...

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Oct 2021

Breast Cancer & What You...

October is Breast Cancer Awareness month, a chance to help stake the odds in our favor by encouraging, testing, and raising money for research and treatment. The past year has...

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Oct 2021

Strive For Excellence, Not Success!

As individuals, we are constantly expected to be at the top of our game, to be flawless, and to achieve success in every aspect of our lives; acknowledging and learning...

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Jul 2021

Social Media Customer Service 2.0

Today, it’s no longer an issue of whether or whether not your company should listen to its customers on social media. It all boils down to how well you listen...

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Jan 2021

Reduce Churn Using Customer Success

Nowadays, it is very important for businesses to focus on a customer-centric approach to maintain their foothold in the industry. The condition is very unpredictable right now, if you don't...

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Jan 2021

How Gamification is Revolutionizing the...

Traditional recruitment methods have become a tedious and time-consuming task and many companies are facing challenges because of it. Candidates opt out of applying for jobs once they see just...

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Dec 2020

Where there is a Will,...

“Disability is just a mere word. You can do anything and everything if you have the will!” We partnered with Deaf Reach, a non-profit organization aiming to change the fact that less...

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Dec 2020

9 Reasons Why You Should...

So, you’re out of college or have a semester break, and haven’t figured out what career path to take? Getting a Customer Support Job is the easiest answer! Job opportunities in...

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Dec 2020

Top Customer Service Skills to...

Remember when we previously discussed a list of available best student jobs today? One of the jobs we talked about was customer service, so let’s delve deeper into it and...

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Oct 2020

9 Student Jobs You Have...

Are you a university student, planning to find a job and start your career early? Do you wish to get a taste of independence and learn what it means to...

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Oct 2020

Ways to Improve Customer Engagement...

It’s been close to a year since covid-19 has become a part of our daily lives, and we see ourselves surviving and making do with daily tasks in our day...

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Sep 2020

Using Technology to Engage With...

Customer experience (also known as CX) is the new arena in the business world and technology has completely changed the way we live! Customers are only interested to interact with...

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Sep 2020

How to Maintain Customer Loyalty...

Customer loyalty is one of the most important factors in generating company revenue. In the midst of this global pandemic, when the economy has shown a great dip, customer loyalty...

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Sep 2020

Which Career Path Fits You...

With the ever-changing world and thousands of career options, it is easy to get lost while choosing one. You want a career that pays good money; one that you are passionate...

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Sep 2020

How Artificial Intelligence is Transforming...

Artificial Intelligence (AI) is revitalizing the standard of work. AI is rapidly changing almost every aspect of our day-to-day life, and our work-life has truly changed a great deal since...

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Sep 2020

International Charity Day

On this Charity day, we take a look at educational institutes that aim to set high educational standards for the less fortunate. Deaf Reach is a non-profit educational organization focused...

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Aug 2020

12 Most Common Job Interview...

Whether it be for a large corporation or a startup, job interviews are always a nerve-racking experience. You go through a plethora of job posts on different websites and forums,...

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Aug 2020

In the Know

Up Your Service A satisfied customer is the best business strategy in the modern era. Keeping this philosophy in mind, HRBP team conducted “Up Your Service” training on 12 August. It was...

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Jul 2020

ibex. takes a step forward...

Balancing work and life has always been a dilemma for women across the globe, and that is the reason many females back off from pursuing their career interests because they...

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Jun 2020

Has the New Normal Begun?

While the situation of the pandemic has left many of the economies in crisis, it has put forth a new trend – work from home. The question here is whether...

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Dec 2019

Boosting Discrimination Information Based Document...

Exuberant amount of data is unceasingly pooling in repositories through various sources, purposefully and as by-product of Internet ingress in society. Marginal classification information is available in the later case,...

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Jul 2019

Sentiment Analysis of Product Reviews...

With the growing pace of internet usage, there is a vast variety of diverse individual opinions and thoughts available online. Consumer reviews can act as a feedback and as well...

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May 2019

Things you need to know...

Thalassemia is a serious disease inherited in the blood affecting an individual's ability to produce hemoglobin, resulting in anemia. Almost a hundred thousand children globally are born with severe types...

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Jan 2019

iLead - Leadership Workshop

iLEAD 2018, was a leadership workshop initiative; from the Organizational Development function, planned for the contact center management and the leadership team in Pakistan, held on November 19th and 20th,...

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Nov 2018

A Catskill Eagle: Catching Sight...

The young team from ibex. answered our questions with smooth and patient assurance. We were the middle-aged guys from the United States seeking more details on ibex.'s operations, they were...

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Jul 2018

IBEX Learning Academy

In January 2017, ILA - IBEX learning Academy was launched with the intention to provide a platform to those potential candidates sought out for our International Campaigns. Within a span...

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Jan 2018

Write for IBEX

A word after a word, after a word is POWER! Coming back from a sublime bloggers session a month ago and muffling myself up with hot coffee on the same evening...

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Nov 2017

In the Know - Ashar...

The Man of Excellence Ashar started his professional career in Operations, Sales and Customer Services and is currently working as Director HR at IBEX. Ironically in the initial part of his...

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Oct 2017

MEET OUR RECRUITERS!!

KARACHI CHAPTER Searching and attracting the right talent is core responsibility of Talent Acquisition Department. In context to this, Fiscal Year 2017 has already proven to be yet another accomplishing year...

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Dec 2016

#IBEXSTARS – Know Our People

here are people who possess sheer natural talent and God-gifted ability. These people have the natural talent to perform well pretty much effortlessly. The truth is that professional life provides...

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Dec 2016

#IBEXSTARS - Know Our People

There are people who possess sheer natural talent and God-gifted ability. These people have the natural talent to perform well pretty much effortlessly. The truth is that professional life provides...

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Dec 2016

PSEB IT Awards 2016 Announced

Teaming up with the Ministry of IT and Telecommunication Pakistan, the Pakistan Software Export Board (PSEB) has announced the PSEB IT Awards 2016. A dedicated ceremony was being held today in...

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Nov 2016

Long Term Employee – Fahad...

For Fahad, it’s been a long, self-evolving journey, which we have condensed into a few hundred words for others to read. For him it has been life changing and for...

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Feb 2016

Talented Employee of ibex.

When you come home from work after a strenuous day, you definitely need something to freshen you up. For Umair, this has been the practice of listening to his favorite...

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Feb 2016

Another feather in the IBEX...

“You have done an amazing job on Nicaragua on the core network! Some of the best work I’ve seen. Well done!”- Paul Williams (Chief Information Officer-IBEX Global US) Recently, the IT...

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Feb 2016

A Success Story: Meeting Azhar...

When an individual starts working relatively early in life in a country like Pakistan, nobody is surprised; but I was amazed when I got to know a person working at...

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Feb 2016

Call Center Agent Saves the...

Pakistan, Lahore - Like any other day, Hamza Sohail, our call center representative picked up the phone to provide customer service. This time there was a hysterical caller on the...

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Feb 2016

Talented Employee – Yasir Anwar

“Passion is energy. Feel the power that comes from focusing on what excites you” – Oprah Winfrey IBEX Global is proud to have such a talented employee within its family. Someone...

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Feb 2016

Career Advancement – Waleed Yousaf

Waleed Yousaf, Director Operations at IBEX Global is one of the founder members of TRG. He was part of the early days of Align Technologies when he started his career...

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Feb 2016

A Decade of Devotion!

Tariq Iqbal, currently working as a Senior Manager in International Finance has been associated with IBEX Global for the past 11 years. He joined in as a Financial Analyst back...

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Feb 2016

Long Term Employee – Aisha...

Aisha Butt, currently working as a Supervisor in Alert Communications has been a part of Ibex Global for the past 12 years. She joined as a Customer Service Representative in...

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Jan 2016

Career Advancement – Wamiq Haider

When talking about ‘Career Advancement’ nobody in TRG Pakistan can miss mentioning Wamiq Haider and his experience in the company. Hence, it was much expected that we’re going to reach...

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Jan 2016

Career Advancement – Imran Ata

It was back in 2007, that one of our most valued employees joined TRG Karachi as a ‘Customer Service Executive’ for one of our local campaigns. He was part of...

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Aug 2015

The Richest Women in Tech

We are all familiar with the archaic metaphor “Behind every successful man, there is a role of a woman involved”, however the in the wake of this century, our ideals...

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Aug 2015

Google and Alphabet: What does...

Ever since desktops connected to an internet connection have become common in homes, offices and schools, Google has been a pioneer in providing almost every service which a modern computer...

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Aug 2015

10 Things You Need To...

Bitcoins is a kind of virtual money invented by Satoshi Nakamoto. It is known as a decentralized currency because of its lack of a central authority or any administrator. It...

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Aug 2015

Mobile Internet Trends in Pakistan

Recently released stats from PTA confirm that the mobile market in Pakistan has reached 13 million customers since the November of last year. Consequently, Pakistan now ranks as the fifth...

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Aug 2015

Work-Life Balance at IBEX Global

A healthy balance between one's work and personal life gives out an overall feeling of wellbeing. Finding this balance involves monitoring your priorities in terms of family, friends, work, health...

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Aug 2015

Call Center Industry – A...

I stare the laptop screen for a long time just to answer this one question. So many waves strike my mind many images are moving in front like a photo...

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Aug 2015

Explore the Routine of a...

Call center routine is by far the most demanding one. You can never be sure when you might be called in for duty. You are very lucky if you get...

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Aug 2015

10 Reasons for Employee Loyalty...

IBEX Global is the largest BPO services provider in Pakistan. The company has over 1200 employees and is still growing. But what makes the company so popular? Let’s find out...

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