Industry News

Where there is a Will, There is a Way!

“Disability is just a mere word. You can do anything and everything if you have the will!” We partnered with Deaf Reach, a non-profit organization aiming to change the fact that less than 5% of 1 million Deaf children in Pakistan have access to education. They are not only working towards providing...

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Industry News

May 2019

ibex. Celebrates Labor Day

Ibex. takes the opportunity to appreciate their employees on this Labor Day Labor Day has been recognized as a public holiday in numerous countries of the world since 1978. Its origins...

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May 2018

Top BPO Company ibex. Now...

Eric Kaufman, ibex. SVP for Business Development – APAC and Ernest Cu, President and CEO of Globe Telecomibex, one of the biggest business process outsourcing companies in the world, joins...

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May 2018

ibex. Employs GCash to Pay...

Business process outsourcing firm IBEX Global has teamed up with Globe Telecom Inc.’s GCash for real-time disbursements of employees’ salaries. The partnership allows IBEX Global pay the salaries, incentives, and allowances...

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May 2018

Google and Facebook are Expanding...

Google and Facebook each recently announced video ad expansions to drive continued ad revenue growth and ensure that both advertisers and publishers continue to see the value in using their...

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Dec 2017

AT&T: Focus Shift To 5G

Summary   AT&T continues to expand its LTE network, reducing the need for actual mobile 5G. Google Trends supports the public view of the wireless giant as being in a solid...

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Dec 2017

Cox Communications Showcases “Connected Independence”...

Event demonstrates nextgen technology for seniors who want to age in place via telemedicine, virtual reality, smart safety products LAKE FOREST, Calif. – April 19, 2018 – Cox Communications partnered with...

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Dec 2017

Protecting the welfare of the...

Just recently, Quezon City Representative Alfred Vargas filed House Bill 5728, “An Act Ensuring the Rights, Welfare and Safety of the Workers in the IT-BPO industry in the Philippines,” aiming...

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Dec 2017

What Type Of Digital Marketing...

Summary Did you know that cold calling strangers and sending out thousands of dollars' worth of fliers and brochures has become known as interruption marketing? Investors use the internet to...

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Dec 2017

Alorica’s Advanced Analytics and CX...

Alorica Will Create Millions More Insanely Great Customer Experiences for the World’s Most Valuable Brands, While Leveraging Verint’s Speech Analytics Solution MELVILLE, N.Y.--(BUSINESS WIRE)--Alorica, Inc. and Verint® Systems Inc. (Nasdaq: VRNT)...

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Nov 2017

Apple celebrates Hour of Code...

Free Coding Sessions, New Swift Playgrounds Challenge and Teacher Resources Are Available for Everyone Apple today opened registration for thousands of free Hour of Code sessions available at all Apple Stores...

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Nov 2017

A Comparison of Colombia’s Startup...

Bogota’s large, segmented tech sector and Medellin’s international community are in close competition to become Colombia's most important startup hub. As Latin America’s fourth-largest economy, Colombia’s startup ecosystem is gaining the...

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Nov 2017

Are Latin American Contact Centers...

Latin American contact centers are under pressure to provide unique customer experience, efficiency, reduced costs, and automation. Mission Impossible? Latin American contact centers had a bumpy ride in 2016, but the...

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Oct 2017

T-Mobile acquires remaining interest of...

T-Mobile announced today that it has acquired the remaining interest of iWireless, a mobile operator previously owned by Aureon that serves customers in Iowa, western Illinois, and eastern Nebraska. iWireless,...

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Oct 2017

AT&T helps you locate loved...

AT&T is helping link families and friends with loved ones in Puerto Rico as many still anxiously await word after Hurricane Maria devastated the island. The company has set up a...

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Oct 2017

IBEX Global Named Finalist of...

IBEX Global was named as one of the nine finalists for this year’s Top Employer of the Year award sponsored by White & Case for the 2017 Asia CEO Award. This...

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Sep 2017

Equinix Opens New ‘Cloud Dense’...

Equinix’s newest data center, a $122 million facility in Silicon Valley, will help meet the growing demand for interconnection, according to Karl Strohmeyer, president of the Americas at Equinix. In an...

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Sep 2017

With new operating system, Apple...

(Reuters) - Apple Inc’s newest operating system for iPhones and iPads introduces changes to its marketplace for third-party software to satisfy app developers and add new so-called augmented reality apps. The...

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Aug 2017

Fitbit Ionic smartwatch hands-on: A...

After a series of reported delays and developmental challenges, Fitbit is finally ready to unveil its first smartwatch. The timing is appropriate, given that this is the tenth anniversary of...

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Jul 2017

Amazon wants people to ‘smile’...

Amazon launched Amazon Spark today, which is available as a feature on the mobile app on iOS, where users can post and share photos of themselves using Amazon products. One...

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Jul 2017

Low Female Participation in Canadian...

Women account for barely 27.1% of the workforce in the Canadian ICT industry, partly because female students show less interest in pursuing engineering degrees. A leading lobby group for female...

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Jul 2017

T-Mobile is the Fastest LTE...

We’re imagining John Legere is all smiles upon hearing the report that Verizon dropped to third in the latest Ookla rankings and that T-Mobile finished as the FASTEST in Q2...

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Jul 2017

More BPO companies, german firms...

Trade and Industry Secretary Ramon M. Lopez said that a number of IT-BPM companies had shared plans to expand their operations here in the Philippines, eventually generating a total of...

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Jul 2017

6 Ways to Energize and...

Strong and healthy nearshore ecosystems typically possess a well-designed plan, so here are six critical steps you need to take to energize the industry. Strong Nearshore IT/BPO ecosystems don’t emerge...

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Jul 2017

BPO sector steps up efforts...

The IT and Business Process Association of the Philippines (IBPAP) plans to do midyear reviews of the industry starting next year, evaluating industry players’ performance in terms of revenue and...

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Jul 2017

BPO firms to stay, says...

US Ambassador to the Philippines Sung Kim stressed that US IT-BPO companies in the Philippines continue to enjoy good business in the country. This statement comes after worries that US outsourcing...

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Jul 2017

Webhelp Plays Crucial Role in...

Leading global business process outsourcing and customer experience expert, Webhelp, is putting its international experience and pedigree behind renewed efforts to transform the contact centre industry in South Africa. Following a...

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Jul 2017

Roll Video: Qualfon President on...

Christina Morris from Qualfon explains why many clients are looking to diversify geographically, as well as why Nearshore is a priority. During a Nearshore Americas trade mission, Christina Morris, President...

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Jul 2017

Californian Insurance Firm Bullish about...

This case study highlighting Zventus' extended team model proves that Mexico and Nearshore can provide the perfect environment to try out new teams and approaches. A concept that is often...

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Jul 2017

UK’s EE to Boost Retail...

UK mobile operator EE is to boost its retail footprint by a sixth through an extension of its partnership with supermarket chain Sainsbury's. Owned by UK fixed-line incumbent BT Group plc...

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Jul 2017

Concentrix to hire 200 workers...

OSHAWA — An Oshawa-based call and customer support centre has announced it is hiring 200 new workers. Concentrix, formerly known as Minacs, is one of Oshawa’s largest employers and will grow...

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Jul 2017

Vancouver company and Telus looking...

Tue, Jul 18: A B.C. company has unveiled a new technology that could help prevent deaths from distracted driving. As Grace Ke reports, it takes away the temptation for drivers...

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Jul 2017

Accenture’s $900 million bet on...

BENGALURU: Accenture is evaluating its senior executives based on innovation and is spending more than $900 million a year on training, as the global IT giant looks at growing the...

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Jul 2017

Citadel Advisors LLC Increases Position...

Citadel Advisors LLC raised its stake in shares of TeleTech Holdings, Inc. (NASDAQ:TTEC) by 58.5% during the first quarter, according to its most recent Form 13F filing with the Securities...

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Jul 2017

Convergys to fill 40 jobs...

While Niagara’s unemployment rate continues to inch upwards, a local call centre is working to counter that trend. Just as Niagara’s unemployment rate reached 7.3 per cent in June — up...

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Jul 2017

What is BT Openreach? Everything...

If you haven’t heard of Openreach you won’t be alone. But you will have heard of BT, BT Broadband and BT Infinity. Openreach is a huge division of BT, or British...

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Jul 2017

Teleperformance in Portugal Recognized as...

Teleperformance (Paris:RCF), the worldwide leader in omnichannel customer experience management, announced today that it was ranked as a top three ‘Best Workplace’ in Portugal by the prestigious Great Place to...

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