karachi

Real Time Analyst – Work Force Management

Job Overview: 

This person will be responsible for scheduling, controlling leakages, maintaining attendance and employee records, reporting, analysis and real time tracking of Operations.

Key Responsibilities: 

  • Able to monitor real-time ACD agent work state reports
  • Able to manage Daily Staffing Levels
  • Able to manage call-in line
  • Able to Control Leakages & maintain records efficiently
  • Real time Tracking
  • To be able to identify and foresee problems in the existing system and come up with solutions and improvements in the system.
  • Able to improve team bonding and facilitate communication in the team members.

Job Specification:

  • Minimum 1 year of relevant experience of Contact Center.
  • Bachelor’s degree
  • Proficient with MS Office particularly MS Excel (Spreadsheet)
  • Possess Knowledge of Call Centre Operations and Management
  • Possess Reporting and Analytical Skills
  • Time Management skills
  • Ability to work under pressure
  • Must be able to work under pressure
  • Flexible to work in different Shifts, Weekends & during Public Holidays

Perks & Benefits: 

  •  Medical Insurance
  • OPD
  • Permanent Employment Status
  • Provident Fund
  • Sick , Causal & Annual Leaves
  • Leaves Encashment
  • Quarterly Bonus
Apply Now
karachi

ibex Tower, Plot # 5, Block B SMCHS, Adjacent FTC Building, Shahra-e-Faisal, Karachi 75500, Pakistan

Phone +92.111.874.874

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karachi

Real Time Analyst – Work Force Management

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