This job is based in the Workforce Management department at ibex. The job holder must possess excellent reporting & communication skills and must be comfortable working in rotational shifts.
Job Description
Effective real time monitoring
Maintaining real time data base
Real Time Reporting
Real Time Data Analysis
Daily attendance management & maintenance
Managing adherence
Monitoring Queues
Resource movement on real time
Seat allocation
Floor adherence
Floor Absenteeism
Floor Shrinkage
Escalating & highlighting Issues
Job Specification
Minimum Bachelor's Degree
Hands on experience on Microsoft Excel, Work & power Point
Excellent communication Skills (written & verbal both)
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