Job Overview
ibex. is looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Social Media Coordinator within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.
Job Description
- Oversee social media accounts management
- Coordinate social media messaging with company goals
- Stay current with social media trends and best practices
- Moderate all user-generated content in line with the moderation policy for each community
- Maintaining Service Level
Job Specifications
- Excellent communication skills (English verbal and written)
- Analytical and multitasking skills
- Online community management and customer service skills to strike the balance between publicity and stimulating direct discussion with potential and actual customers
- Proficient with MS Office particularly MS Excel (Spreadsheet)
- Must be flexible to work in shifts
- Undergraduate or above
