The primary focus of this position is to oversee activities of the Consumer Service Center in their respective shifts to ensure quality performance and smooth operation.
Job Description
Team Supervision Experience
Good knowledge of operational tasks
Excel Proficiency
Excellent Communication Skills (Spoken & Written)
Having strong temperament & pressure handling skills
Resolve employees operational concerns completely understand customer’s concerns and respond to his/her questions in the best possible manner
Keep the employees motivated in order to meet all targets and create a healthy competitive environment through recognition, guidance and incentive programs
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