karachi

Team Coach

Job Description:

  • To communicate the company’s vision, purpose, core values to the grass root level employees implement the policies of ibex in his / her respective shift
  • To tackle employee resistance while implementing the company’s policies
  • To resolve employee grievances
  • To motivate the employees to meet targets for continuous improvement
  • To create a sense of ownership among the employees
  • Effectively communicate with agents all companies and department issues
  • Conduct weekly chat/email monitoring and coaching of Customer Support Executives
  • Agent development through additional training and goal setting as identified
  • To motivate people to excel in their performance through recognition, guidance and incentive programs
  • To make sure that the employees are following the schedule properly
  • To identify and foresee problems in the existing system and come up with solutions and improvements in the system
  • To improve team working and facilitate the communication in the team members
  • To create a conducive working environment
  • To facilitate the cross functional communication among the employees for a better working condition
  • Take escalated member calls as needed

Job Specification:

  • Excellent time management and organizational skills
  • Strong communication skills; verbal and written
  • Statistical Data Analysis, Trend Derivations, Root Cause & Comparative Data Analysis

Qualification:

Graduate or above

Perks & Benefits:

  • Medical Insurance
  • Permanent Employment Status
  • PF provided
  • Internal Job Posting
  • Annual Leaves
  • Leaves Encashment
  • Referral Bonus
Apply Now
karachi

ibex Tower, Plot # 5, Block B SMCHS, Adjacent FTC Building, Shahra-e-Faisal, Karachi 75500, Pakistan

Phone +92.111.874.874

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Team Coach

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