We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communication and a positive attitude. The Academic Support coordinator within the Operations department will assist customers with their questions.
Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments
Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally, aim for First Contact Resolution (FCR)
Refer unresolved customer grievances or special requests to designated departments for further investigation
Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments
Minimum Bachelor’s degree
2 - 3 years of school experience with a reputable brand