lahore

Arabic Speaker

Job Overview:

Responsible for acting as a liaison between our Arabic customer(s) and the respective client and ensuring compliance of process and policies.

Key Responsibilities:

  • Interact with agents to provide and process information in response to their customer’s inquiries, concerns and requests about products and/or services.
  • Collaborate and build relationships with agents to strengthen service competitiveness
  • Communicate timely back to agents, track and resolve any issues regarding the service
  • Contribute to customer development role
  • Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score while ensuring Compliance

Job Specification:

  • O Levels/Matric or above
  • Excellent command over written & Arabic & English
  • Proficiency with MS Office particularly MS Excel
  • Flexibility & Adaptability
  • Customer-centric attitude
  • Emotional Intelligence and Critical Thinking
  • Self-motivated, assertive and responsive

Perks & Benefits:

  • Medical Insurance
  • Permanent Employment Status
  • Provident Fund
  • Internal Job Opening in different departments
  • Annual Leaves
  • Leaves Encashment
  • Referral Bonus
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lahore

Plot No. 07, Aitchison Street, 1 KM Thokar Niaz Baig, Raiwind Road, Lahore 54000, Pakistan

Phone +92.111.874.874

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at ibex Pakistan

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lahore

Arabic Speaker

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Arabic Speaker

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