Do you think you have what it takes to talk your way through customers and bring about a positive change in customer engagement? We are looking for incredible French Speakers with phenomenal speaking skills who can do wonders in the world of CX. Hence, when a regular person is having difficulty in handling or resolving any particular customer grievance - that is where you come into play.
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and/or services
- Collaborate and build relationships with customers to strengthen service competitiveness
- Communicate back to customers, track, and resolve any issues regarding the service in a timely and efficient manner
- Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score
- O/A Level / Intermediate or above
- Excellent communication skills in French & English Language
- Proficiency with MS Office (Particularly MS Excel and MS Word)