Job Overview

Job Description

• Designing and delivering English language training sessions for ILA students
• Focusing on improving spoken and written English, emphasizing customer service language, and addressing challenges in communication
• Developing modules to enhance agents' accents, pronunciation, and cultural understanding to ensure clear and effective communication
• Designing relevant and engaging learning materials to support training programs
• Evaluating agents' language proficiency, providing constructive feedback, and monitoring progress over time
• Customizing training methods to address the specific needs and challenges faced by agents in their interactions with customers
• Incorporating cultural nuances into training to ensure agents can navigate diverse customer interactions effectively
• Collaborating with management to understand specific language skill requirements and aligning training programs accordingly

Job Specifications

• Designing lesson plans
• Assessing trainees' proficiency
• Providing constructive feedback
• Creating engaging learning materials
• Strong communication
• Interpersonal skills and a deep understanding of English grammar and vocabulary are essential

Perks & Benefits