Job Overview
The Medical Consultant within the Operations department will be responsible for collecting data from a variety of clinical or pharmaceutical research projects. The Medical Consultant will be required to work collaboratively to align, compile, and manage data to be reported in a clear and concise manner, without error. We are looking for individuals who have a way of dealing with potential customers and the like with utmost sincerity and compassion.
Job Description
- To make outbound calls to assess the enrolled research volunteers health by analyzing the health reports discussion with the volunteers and their doctors
- To ensure that the highest level of quality Patients care is delivered based on pre-defined quality benchmarks.
- To have an extensive understanding of FAQs to ensure smooth delivery of information to the Patients and doctors over the phone
- Maintain the highest level of knowledge regarding relevant diseases and products to enable them to create a more positive patient experience at every touchpoint with Patients, their caregivers, and Health Care Professionals.
- To have extensive exposure to and first-hand knowledge of the relevant culture names addresses and language.
- Ensure compliance with all company policies, procedures, and practices.
Job Specifications
- MBBS Graduate
- Proficiency with MS Office (Particularly MS Excel and MS Word)
- Empathy, Hospitality & Excellent Communication skills in English
- 2-3 years experience preferred